F.A.Q.
Within the FAQ section, you will find immediate answers to the most common questions related to our services, products and/or policies. We have collected our customers' most frequently asked questions and organised them in this section to make your experience easier and more straightforward.
What can be found inside the raft?
The self-inflating raft contains all the necessary components for semi-automatic activation (because it requires an initial manual activation by lashing), such as the cylinder filled with carbon dioxide and nitrogen, and all the equipment required by the flag authorities issuing the approval. For example: automatic external and internal light, water in single-dose rations, food rations, torch for lighting, paddles, lifebuoys, bailer for removing water, etc.
Why should I make raft overhaul?
The overhaul process consists of a series of fundamental operations to ensure the maximum safety of your raft: overpressure and tightness test of the pneumatic part, check and replacement of the valves, periodic check, weighing and replacement of the tank, check of the equipment, check of the emergency equipment, replacement of expiring equipment, possible replacement of the container, as well as cleaning of the raft.
How often should a raft overhaul be performed?
each model has a different overhaul period according to the flag/body that issued the approval; for example, the model for Italy ABOVE 12 miles must undergo overhaul every 12 months, the model for Italy WITHIN 12 miles must undergo overhaul after 36 months and the subsequent ones at 24 months. On the other hand, the ISO9650-compliant model (foreign flags) has to undergo overhaul every 36 months. The overhaul frequency is indicated on the raft certificate.
How do I know if I have to do an ordinary or special overhaul?
We guarantee the ordinary and special overhaul at the same price; consult our price lists to find more about the Eurovinil convenience.
You can find out the date by which you have to have your raft overhaul at any time by accessing the dedicated website service.eurovinil.it by entering the raft’s serial number
Can I overhaul rafts of other brands?
Eurovinil is the national overhaul centre for EV Eurovinil rafts.
Do you have a raft of another brand? Discover our trade-in offers for your raft and secure yourself with a new Eurovinil raft!
What documents should I send with the raft?
When you deliver your raft to your retailer, or when you send it to Eurovinil for overhaul, please enclose your identification card, if available.
If you send the raft to Eurovinil, please indicate on the raft the “OVERHAUL REQUEST” number or enclose a printout of the confirmation e-mail you received after booking the overhaul.
How can I ship my raft?
Carry out the following two steps:
Step 1
- pack your raft inside a box or wrap it in bubble wrap
- in the case of a raft with Grab Bag, we recommend shipping it together with the raft
- if available, enclose the Identification Card
- fill in the collection request on the BARTOLINI website and ship the raft at the expense of the recipient (using the subscription code 0990107) to Eurovinil SPA – via Genova, 5 – 58100 Grosseto
- alternatively, you can book the pickup by contacting your local BARTOLINI branch and book the pickup specifying that the shipment must be freight collect (at the expense of the recipient) by communicating the subscription code 0990107
Step 2
In order to facilitate the identification of the raft when it arrives and to provide instructions on the shipping address and payment method, we kindly ask you to fill in the form
How can I track my raft sent in for overhaul?
Eurovinil has an advanced communication and overhaul tracking system.
Both when the raft arrives at the company and when it is shipped, you will receive an SMS and a confirmation e-mail.
In addition, you can constantly track the status of the overhaul via the dedicated website service.eurovinil.it.
How much do I spend on overhauling my raft?
You can find out how much your raft overhaul costs below, depending on the Eurovinil / Plastimar inflatable raft model you own; all the details can be found on the raft certificate or on top of the box.
Your cost is always clear and constant at every revision.
Price list for the overhaul of EUROVINIL COASTALDRY, DM 77 and ISO 9650 rafts
What should I do if I want a different billing or return address than the sender?
When booking your overhaul, on the dedicated website service.eurovinil.co.it, you can tell us the shipping address, billing information, change requests and any special notes or instructions.
How do I request raft variations or changes to the overhaul?
When you book your overhaul, on the dedicated website service.eurovinil.co.it, you can tell us your shipping address, billing information, change requests and any special notes or indications.
If you have already booked your revision and need to provide us with further information, you can write to helpdesk@eurovinil.it, or contact our customer service, possibly indicating your overhaul request number.
How is the overhaul payment made?
Payment for the overhaul will be made by cash on delivery, paying the courier directly when the raft is returned, by bank cheque payable to Eurovinil SPA.
If you collect the raft in-house, the available payment methods are:
- Cash
- Bank cheque payable to Eurovinil SPA
- PagoBancomat
- Visa or Mastercard
Is it better to overhaul or replace a raft?
The overhaul is the time when the raft is thoroughly checked and pressure-tested. Every component is checked and/or replaced as well as the raft itself. Replacing a still-functioning raft leads to higher costs and contributes to releasing a large amount of non-degradable material into the environment. Our rafts offer a long service life and, overhaul after overhaul, maintain their full functionality, avoiding unnecessary pollution. The overhaul can only be carried out in Italy by Eurovinil; abroad, the company must present a certificate of approval issued by Eurovinil.
What is the difference between a soft and a hard box?
our rafts offer the utmost versatility, being the only ones available in three types of boxes, ABS, Fiberglass and Suitcase, in order to find the best fit on every boat. The function of the outer box is purely aesthetic and useful for the various needs of fixing on board or handling; inside is stored the same product protected in a robust vacuum bag that guarantees protection from external agents.
I have a raft from another brand. Can I still trade it in?
If I decide to trade-in my raft or inflatable? What is the trade-in cost?
Discover the offers dedicated to scrapping / trade-in rafts.
Can I add personal accessories (medicines, EPIRB, etc.) inside the new ISO 9650 raft?
What should I check when I receive my raft after the overhaul?
Who can perform raft overhauls
The only overhaul centre authorised to carry out the overhaul of your Eurovinil leisure raft in Italy is the company Eurovinil SPA in Grosseto.
Overhauls carried out at other companies are not valid under current regulations.
In addition to sending it to the company directly, you can entrust your raft to our retailers, who will deliver it to the Eurovinil overhaul centre and handle the necessary paperwork.
For foreign countries, there is a network of stations authorised and trained by Eurovinil SPA.
See the list of Eurovinil overhaul stations worldwide.
